Privacy Policy
This is a draft template provided for early-stage use and has not been reviewed by a lawyer. Before relying on it — especially for GDPR compliance with EU customers — have it reviewed by a qualified legal professional.
1. What we collect
When you create an account or place an order, we collect your name, email address, billing details, and any information you provide in support tickets or chat conversations.
2. How we use it
- To provision and manage the services you order
- To send billing, security, and service-related communications
- To respond to support requests
- To comply with legal and tax obligations
3. How we store it
Account and billing data is stored in our client area system on infrastructure we control. We apply reasonable technical measures (encryption in transit via SSL/TLS, access controls) to protect it.
4. Third parties
We use third-party services to operate our business, including live chat (Tawk.to) and payment processing. These providers process data only as needed to deliver their service to us.
5. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data. Contact contact@valohosting.com to make a request.
6. Cookies
Our website and client area may use cookies for session management and basic analytics. You can control cookies through your browser settings.
7. Changes to this policy
We may update this policy periodically. Material changes will be reflected on this page with an updated date.
8. Contact
Privacy questions or requests: contact@valohosting.com.